Returns & Exchanges
At MaskedSingerShop.com, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened package, to be accepted back for a refund.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
Due to the nature of face masks, we are unable to accept returns or exchanges for this product; all sales final.
How to Return an Item
If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange.
You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM MASKEDSINGERSHOP.COM CAN BE RETURNED TO THE FOLLOWING ADDRESS BELOW. WE CANNOT ACCEPT ANY ITEMS PURCHASED AT ANY OTHER RETAILERS.
459 Park Avenue
San Fernando, CA 91340
Phone: (877) 797-1696
8am-8pm EST Monday-Friday
10am-6pm EST Saturday.